Privacy Policy | HandyForrest

Your privacy is very important to us. This privacy policy is intended to inform you ("User," "client," or "visitor") of how your information is collected and used by Turn Key Property Solutions LLC d/b/a Forrest Handyman Services (“Company,” “we,” or “us”). Our website address is https://www.handyforrest.com.

This privacy policy applies to data we collect on this website as well as in email, text, or other electronic messages between you and the Company.

By using this website or by clicking to accept or agree to the Terms of Use, you accept and agree to be bound and abide by the Privacy Policy. If you choose not to agree to the privacy policy, you must not use or access the website for any purpose, whether that is reading about the company and services provided, scheduling services, or anything else that requires you to interact with the website in any way.

SMS COMPLIANCE INFORMATION

Contact Information for Website/SMS Users

If you have any questions or concerns about this privacy policy or your data, please contact us at forrest@handyforrest.com or (410) 200-0274.

Contacting The Message Sender

If you receive a message from us, you can reply via SMS or phone call to the same number, or you can email us at forrest@handyforrest.com.

Data Collection

We collect only the data that you choose to share with us when you submit a service request web form, a review web form, or an information request web form.

The types of data collected include your name, email, preferred method of communication, physical address(es), a description of the type of work you need done, and the types, weights, numbers, and pictures of any items you are requesting be moved, mounted, assembled, repaired or installed.

Only your name, email, and preferred contact method are required to be submitted. All other information, including your phone number, physical addresses, and details about the work you want done, are helpful to us in providing you service, but entirely optional.

Data Usage

We use the information you provide to us deliver services and information that you request, to help us improve our website and products, and to publish reviews that you submit to us.

Data Sharing

Client or user data is not sold, leased, shared, or otherwise transferred to third parties for any purpose, including promotional or marketing purposes, unless required by law. Mobile opt-in and consent are never shared with anyone for any purpose.

Messaging Terms and Conditions

By providing your phone number and agreeing to receive texts, you consent to receive text messages from us regarding your requested services or information. Consent is not a condition of hire. Message frequency varies based on your interactions and requests, but you may receive multiple messages per inquiry or appointment. Message & data rates may apply. You can reply STOP to unsubscribe at any time. For help, text HELP or email forrest@handyforrest.com. Mobile opt-in information is never shared with third parties.

Types of SMS Messages From Us

Message types you may receive include: answers to your questions, conversation about the details of your requested services, scheduling or confirming appointments, and providing service updates. Users will not receive account alerts or promotional offers.

Data Security

We implement appropriate technical and organizational measures to protect your data from loss, misuse, unauthorized access or disclosure or sharing, alteration, or destruction. These include access controls, staff training, and regular security reviews. Any personal information we request from you will be safeguarded under current legal requirements.

This includes using standard security protocols and working only with reputable third-party vendors. Some of the information you may enter on our website may be transmitted securely via a secure medium known as Transport Layer Security (TLS). Credit Card information and other sensitive information is never transmitted via email.

Email is not recognized as a secure medium of communication. For this reason, we request that you do not send private information to us by email. However, doing so is allowed, but at your own risk.

For site security purposes and to ensure that this service remains available to all users, the Company uses software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage.

We will do our best to take all reasonable precautions to keep your information secure, but in the absence of negligence on our part we cannot be held liable for any loss if a third party procures unauthorized access to any data we hold.

Data Retention

Your data will no longer be stored by us from the moment we delete it at your request.

User Rights

You can change your phone, email and messaging preferences with us at any time by contacting us by email at forrest@handyforrest.com.

You have the right to request a copy of the personal information that the Company holds about you and have any inaccuracies corrected. Any such requests should be made by email to forrest@handyforrest.com.

You may opt out of receiving SMS messages from us at any time by replying STOP to any message you receive.

We do not share any of your data with any third party for any reason except when specifically required by law to do so. You have the right to opt-out of sharing data with us, and to request that we delete it by emailing us at forrest@handyforrest.com. We will no longer store your data from the moment it is deleted.

We use client feedback to develop and improve our services and if you post your comments about our services on our reviews page. If you no longer wish to have your comments posted on our website, please indicate your desire not to be included by contacting us at forrest@handyforrest.com.

Cookies and Tracking

No cookies or tracking methods are used in our SMS communications with you. However, our website automatically gathers essential, generic cookies to enable core website features and security. These cannot be deactivated by the user without negatively impacting site function, and include the following:

Cookies for Form Submissions are temporarily stored to remember a user's responses to questions as they proceed through a service request booking form.

Security Cookies help prevent this site and its users from fraudulent activity and cyberattacks.

Message Flow (Call to Action)

We do not use SMS messaging for promotional or marketing purposes. Our SMS behavior is initiated solely by explicit user request. If you request services, information, or to leave a review, our message frequency in response will vary, but will never exceed what is minimally sufficient to adequately reply to you. Message frequency varies based on your interactions and requests, but you may receive multiple messages per inquiry or appointment.

Messages will be sent no more than once per week unless you continue the conversation or initiate a new one. Users may receive up to 4 messages per month depending on their interactions.

If you ask questions of us or submit a service request without adequate information to perform the work you request, you can expect to receive at least one or two SMS messages from us until we have satisfied your query or gathered enough information about the work to confirm or deny that we can or will perform it. These types of messages will consist of answers to your questions, and conversation about the details of your requested services, scheduling or confirming appointments, and providing service updates.

If you do not contact us first, you will never receive SMS messages from us. Message frequency may vary. Message and data rates may apply.

Changes to This Statement

We will occasionally update this Privacy Policy to reflect company and customer feedback. We encourage you to periodically review this statement to be informed of how we are protecting your information. This policy was last updated in September 2025.

Contact Information for Users

We appreciate your comments in response to our Terms and Conditions. If you believe that we have not adhered to this Privacy Policy, please contact us and we will use commercially reasonable efforts to promptly determine and remedy the problem.

If you have any questions or concerns about this privacy policy or your data, please contact us at forrest@handyforrest.com.